IT Ops Tip & Guides
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Today, most businesses have become digital with a significant portion of their business being online.
This is driving them to rethink how they run their IT operations and support.
There is an increasing demand for IT services that empower workers to work wherever they want, whenever needed.
Cloud, virtualization, mobile computing are fueling this change and it is only going to keep increasing.
Learn what IT Ops Managers want…
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Think Service First eBook Series On January 1, 2014, I’ll be releasing an eBook series called “Think Service First.” Update: Released on Jan 4 2014. It’s something I’ve been …
Worried? Don’t worry, you’re not the only new manager who feels too small for the job. But the truth is you don’t have much time to prove you can …
Implementing ITIL is not easy. And a big fear organizations have about ITIL processes is they will become loaded down by rules. Many IT managers have heard the tales …
Overloaded by Choices… Recently as I was browsing the My Learning Portal on VMware, I was amazed by all the certifications now available for different VMware products. Talk about …
Intro to Uptime Monitoring Do you know which is more important: server uptime or service downtime? Hang in there while I break this question down into pieces easy to …
What is a Technical Project Manager? The short answer: a project manager with deep technical understanding. Now let me go more in-depth and explain the difference between having a …