Since 1998, I've been an IT Professional. In this time, I've experienced working as a Help Desk Supervisor, Systems Administrator, VMware Engineer and Manager, Hybrid Cloud & DevOps Engineer and Ops Manager. I'm a published Author of 2 books, Blogger, and IT Infra & Ops VP at Grand Canyon University. I've held certifications as a VCP, CCNA, MSCA, Security+, Network+, A+, SCUM Master, ITIL, and hold an Undergrad degree in Info Technology. I believe creating the best user experience is the top priority. Visit Joe on "LinkedIn". Feel free to leave him your comments below...